Information we collect
When you request a quote, contact Nova Home Services, or book a service, we may collect your name, telephone number, email address, service address, requested service, project details, uploaded photos, preferred contact method, and scheduling information.
How we use information
We use this information to prepare quotes, respond to requests, schedule and perform services, provide status updates, maintain business records, improve our website, and communicate about the service you requested.
Text messages and calls
When you provide a telephone number and request contact, you authorize Nova Home Services to call or text you about your quote, appointment, or service. Message and data rates may apply. Consent is not a condition of purchase. You may reply STOP to opt out of promotional text messages.
Photos and service information
Uploaded photos are used to understand the requested work and prepare or manage your quote. Private status links and photo links should not be shared publicly.
How information is shared
We do not sell your personal information. We may share information with service providers that help us operate our website, store lead information, communicate with customers, process business records, or complete requested services. We may also disclose information when required by law or to protect our rights and safety.
Data security and retention
We use reasonable administrative and technical safeguards designed to protect submitted information. No internet system is completely secure. We retain information for as long as reasonably necessary for quoting, service, legal, accounting, and operational purposes.
Your choices
You may ask us to update or delete information, subject to legal and operational retention requirements. You may also opt out of promotional communications at any time.
Contact
For privacy questions, call or text Nova Home Services at (260) 264-8577.